When Calls the Heart (2025) – Season 12

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• A signature, electronic or physical, of an individual who has been authorized to represent you, the copyright holder;
• Clear identification of the copyrighted item(s) in question, as well as identification of the work(s) infringing on the copyright holder’s intellectual property rights;
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The statement of complaint that you provide us, containing all of the above information, should be sent to our Designated Copyright Agent by email to contact addresses below:

Attn: DMCA Office

Contact Us :dcma@kixflix.com

PLEASE REMEMBER THAT IF YOU CHOOSE TO MISREPRESENT ANY OF THE DETAILS REGARDING AN ALLEGED COPYRIGHT INFRINGEMENT, YOU WILL BE SUBJECT TO SERIOUS CIVIL PENALTIES UNDER FEDERAL LAW, INCLUDING ANY MONETARY DAMAGES, COURT COSTS AND LAWYERS FEES ACCRUED BY US, AND ANY COPYRIGHT HOLDERS OR COPYRIGHT HOLDER’S LICENSEES WHO ARE INJURED IN ANY CAPACITY FOLLOWING OUR RELIANCE ON THE VERACITY OF YOUR REPRESENTATION. YOU COULD ALSO BE CRIMINALLY PROSECUTED FOR ACTS OF PERJURY.

Do not take anything outlined in this document as formal legal advice. For further information on the details required to lodge a formal DMCA notification, please refer to 17 U.S.C. 512(c)(3).

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Personal Information

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Children's Online Privacy Protection Act

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Non-Personal Information

In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.

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How You Can Correct or Remove Information

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Updates and Effective Date

Kixflix reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Agreeing to Terms

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This Privacy Policy covers Kixflix

Your privacy is extremely important to us at **Kixflix**. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the **General Data Protection Regulation (GDPR)** of the European Union.

1. Data We Collect

We collect various types of information for different purposes to provide and improve our service to you on Kixflix.

1.1. Personal Data

While using the Kixflix service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but isn't limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data (see below)

1.2. Usage Data

We may also collect information about how the service is accessed and used ("Usage Data"). This Usage Data might include details like your computer's Internet Protocol address (e.g., IP address), browser type and version, the pages of our service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to monitor activity on the Kixflix service and hold certain information. Cookies are small data files that may include an anonymous unique identifier. They're sent to your browser from a website and stored on your device. Other tracking technologies we use include beacons, tags, and scripts, which help us collect and track information, and improve and analyze our service.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you don't accept cookies, some parts of our service may not function correctly.

2. Legal Basis for Processing Data (GDPR)

We process your Personal Data based on the following legal grounds, as outlined in the GDPR:

1. Consent:You've given your clear consent for us to process your Personal Data for one or more specific purposes.
2. Contract:Processing is necessary to fulfill a contract you're part of, or to take steps at your request before entering into such a contract.
3. Legal Obligation:Processing is necessary to comply with a legal obligation that applies to us.
4. Vital Interests:Processing is necessary to protect your vital interests or those of another person.
5. Public Task:Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
6. Legitimate Interests:Processing is necessary for the purposes of our legitimate interests (or those of a third party), provided these interests aren't overridden by your fundamental rights and freedoms that require Personal Data protection.

3. Use of Data

We use the data we collect for various purposes, including to:

• Provide and maintain the **Kixflix** service.
• Notify you about changes to our service.
• Allow you to participate in interactive features of our service when you choose to.
• Provide customer support.
• Gather analysis or valuable information to improve our service.
• Monitor the usage of our service.
• Detect, prevent, and address technical issues.
• Fulfill any other purpose for which you provide your consent.

4. Disclosure of Data

We may disclose your Personal Data in good faith when such action is necessary to:

• Comply with a legal obligation.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of service users or the public.
• Protect against legal liability.

5. Transfer Of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there.

Your agreement to this Privacy Policy, followed by your submission of such information, signifies your consent to that transfer.

We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will occur to an organization or a country unless adequate controls are in place including the security of your data and other personal information.

6. Security Of Data

The security of your data is paramount to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to know what Personal Data we hold about you and if you want it removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

1. The right to access:The right to request copies of your personal data.
2. The right to rectification:The right to request that we correct any information you believe is inaccurate or incomplete.
3. The right to erasure ("right to be forgotten"):The right to request that we erase your personal data, under certain conditions.
4. The right to restrict processing:The right to request that we restrict the processing of your personal data, under certain conditions.
5. The right to object to processing:The right to object to our processing of your personal data, under certain conditions.
6. The right to data portability:The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
7. The right to withdraw consent:You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8. Service Providers

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related tasks, or to assist us in analyzing how our service is used.

These third parties only have access to your Personal Data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Links To Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

The **Kixflix** service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will inform you via email and/or a prominent notice on our service before the change becomes effective, and we will update the "last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email:privacy@kixflix.com